Common issues we fix
- Recurring blockages and slow-draining fixtures
- Bad odours and trapped wastewater
- Blocked external drains and gullies
- Emergency overflows and backups
What's included
- Initial on-site diagnosis and access checks
- Professional clearance equipment and safety setup
- Transparent explanation of required work
- Aftercare advice and prevention tips
Our process
Inspect
We assess symptoms and isolate the likely blockage point.
Resolve
We clear and clean drains using the right method for the issue.
Prevent
We provide practical recommendations to reduce repeat callouts.
Drain Jetting — frequently asked questions
Is high-pressure jetting safe for the old pipes in Stoke-on-Trent houses?
Yes, when carried out by trained engineers. We adjust the water pressure according to the pipe material — lower pressures for older clay and cast-iron systems, higher pressures for modern plastic pipework. If we suspect structural damage, we inspect with CCTV first.
How often should drains be jetted?
For most Stoke-on-Trent residential properties, annual jetting helps prevent blockages from developing. Commercial kitchens and restaurants in Hanley or Newcastle-under-Lyme may benefit from quarterly jetting due to heavier grease loads.
Do you charge a call-out fee?
No, Stoke Plumbers and Boilers does not charge any call-out fees. You only pay for the work we carry out, and we provide a clear fixed quote before starting.
How quickly can you arrive in an emergency?
For urgent plumbing, boiler, or drainage problems, we aim to reach you within 60-90 minutes anywhere in Stoke-on-Trent and surrounding areas, including Hanley, Burslem, Tunstall, Longton, Fenton, and Stoke town.
Are your engineers Gas Safe registered?
Yes, all our boiler and gas engineers hold valid Gas Safe registration. We carry out boiler repairs, servicing, and safety checks to the highest industry standards across Stoke-on-Trent and surrounding areas.
How much does drain unblocking or a boiler repair cost?
Costs vary depending on the nature and severity of the problem. We always provide a transparent fixed quote before any work begins, so there are no surprises on your bill.
Helpful articles
Drain Services
Drain Jetting vs Drain Rods: What Works Best for Stoke-on-Trent Properties?
Stoke-on-Trent's mix of Victorian terraces and modern builds means no single approach fits every blocked drain. Here is how jetting and rodding compare for Potteries properties.
Drain MaintenancePreventing Kitchen Drain Blockages in Stoke-on-Trent Homes
Kitchen drain blockages account for nearly half our call-outs in the Potteries. Here is how Stoke-on-Trent homeowners can avoid the mess and expense with a few daily habits.